Privacy Policy

Last Updated: 23 June 2026

Privacy Policy for Fedpay Android Application and Website

This Privacy Policy describes how VPAY Fintech Solutions Pvt Ltd ("Company", "we", "our", or "us") collects, uses, stores, and protects information when you use the Fedpay Android Application ("Application").

This Privacy Policy applies to the Fedpay Android Application and related services operated through the following official websites:

By accessing or using the Application, you agree to the collection, processing, storage, and use of information in accordance with this Privacy Policy.

1. Information We Collect

To facilitate secure onboarding, business operations, payment processing, distributor management, KYC verification, and financial reconciliation, the Application may collect and process the following information:

Profile and Account Information

We may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Business Name
  • Business Address
  • User Identification Number
  • Distributor Information
  • Merchant Information
  • Account Credentials

This information is used for account registration, authentication, customer support, compliance verification, and operational management.

Financial Information

To facilitate payment processing and transaction management, the Application may process:

  • UPI ID / Virtual Payment Address (VPA)
  • Transaction Information
  • Payment Records
  • Settlement Information
  • Purchase History
  • Ledger Information
  • Financial Activity Logs

Transaction records may be retained as required for accounting, legal, regulatory, and business purposes.

KYC and Verification Information

To comply with regulatory and banking requirements, the Application may collect:

  • KYC Documents
  • Business Registration Documents
  • Identity Verification Documents
  • Verification Images
  • Compliance Documentation

These documents are securely transmitted and stored for verification and regulatory compliance purposes.

Camera Access

The Application may access your device camera for:

  • QR Code Scanning
  • UPI Payment Processing
  • KYC Verification
  • Document Uploads
  • Identity Verification

QR code processing may occur locally on the device and may not be retained unless required for transaction processing or compliance verification.

Location Information

The Application may collect approximate location information to:

  • Prevent fraud
  • Improve account security
  • Meet regulatory obligations
  • Detect suspicious activities
  • Maintain operational compliance

2. Analytics and Diagnostic Information

To improve application performance, security, and reliability, the Application may collect diagnostic and technical information.

This may include:

  • Device Information
  • Operating System Version
  • Application Version
  • Crash Reports
  • Performance Metrics
  • Error Logs
  • Device Identifiers
  • Network Information

The information is used exclusively for:

  • Application improvement
  • Security monitoring
  • Performance optimization
  • Technical troubleshooting
  • Service reliability

No personalized advertising profiles are created using this information.

3. OTP Authentication Services

Fedpay uses authorized OTP verification providers to securely authenticate users.

To facilitate account registration, login verification, and security checks, your mobile number may be shared with:

  • iServeU
  • Banking Partners
  • Authorized Communication Service Providers

Such information is used solely for authentication, verification, and security purposes.

4. Banking and Payment Service Providers

The Application may interact with regulated financial institutions and payment partners for transaction processing and banking services.

These providers may include:

  • IndusInd Bank
  • UPI Network Participants
  • NPCI Authorized Payment Infrastructure
  • Other Authorized Banking Partners

Information shared with these providers is limited to what is necessary for processing financial transactions and regulatory compliance.

5. Cloud Hosting and Infrastructure Services

To provide secure and reliable services, user information may be processed and stored using cloud infrastructure providers.

Our infrastructure providers may include:

  • Amazon Web Services (AWS)

These providers act solely as infrastructure service providers and process information on our behalf under appropriate security controls.

6. How We Use Information

We use collected information to:

  • Create and manage user accounts
  • Authenticate users
  • Process transactions
  • Facilitate UPI services
  • Verify KYC documentation
  • Generate reports and statements
  • Prevent fraud and abuse
  • Improve application functionality
  • Provide customer support
  • Meet legal and regulatory obligations

7. Data Security

We implement industry-standard technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

Security measures include:

  • TLS/HTTPS encrypted communications
  • Secure cloud infrastructure
  • Access control mechanisms
  • Authentication and authorization systems
  • Security monitoring and auditing
  • Data protection procedures

While we strive to use commercially acceptable means to protect your information, no method of transmission or storage can be guaranteed to be 100% secure.

8. Data Sharing and Disclosure

VPAY Fintech Solutions Pvt Ltd does not sell, rent, lease, or trade personal information to third-party advertisers or marketing organizations.

Information may be disclosed only:

  • To authorized service providers
  • To banking and payment partners
  • To regulatory authorities when legally required
  • To comply with applicable laws and regulations
  • To prevent fraud and security threats
  • To protect the rights, property, and safety of users or the Company

9. Data Retention

We retain personal information, transaction records, KYC documents, and compliance-related information only for as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Meet regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Maintain financial and operational records

Retention periods may vary depending on applicable legal and regulatory requirements.

10. User Rights

Subject to applicable laws and regulations, users may have the right to:

  • Access their information
  • Correct inaccurate information
  • Request updates to account information
  • Request deletion of eligible information
  • Withdraw consent where permitted by law
  • Submit privacy-related inquiries

Requests may be submitted using the contact details provided below.

11. Children's Privacy

The Fedpay Application is intended for business users, merchants, distributors, and authorized individuals.

The Application is not intended for children under the age of 18 years, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of the Application following such changes constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For questions regarding this Privacy Policy, data protection practices, or privacy-related requests, please contact:

VPAY Fintech Solutions Pvt Ltd

Address:
D.No. 6-3-864/5, Plot No. 22 & 23, 2nd Floor,
Marigold Investment Building, Opp. Green Park Hotel,
Leela Nagar, Ameerpet, Hyderabad – 500016, Telangana, India

Email: support@fedpay.co.in

Websites:

Application:
Fedpay Android Application